Privacy Policy

Last Updated: May 18, 2026

This Privacy Policy describes how 24/7 AC Services ("we," "us," or "our") collects, uses, and protects the information you provide when you visit our website at 247-acservices.com, call us, or submit a service request. We are committed to protecting your privacy and handling your personal information responsibly.

1. Information We Collect

We collect information you voluntarily provide when you submit a service request, contact us, or interact with our website. This may include:

• Contact information: Your first and last name, phone number, and email address.
• Service address: Your home or business address and ZIP code, used to dispatch a technician to your location.
• Service details: Information about your AC system, the nature of the problem, and your preferred appointment time.
• Device and usage data: IP address, browser type, pages visited, time spent on pages, and referral source — collected automatically via cookies and analytics tools.

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or government-issued ID numbers through our website.

2. How We Use Your Information

The information we collect is used solely to provide and improve our services. Specifically, we use your information to:

• Schedule and dispatch AC repair or installation appointments to your location.
• Follow up by phone or text to confirm your appointment, provide service updates, or share your technician's ETA.
• Send a quote or estimate for requested work.
• Respond to questions or requests you submit through our contact form or by phone.
• Improve our website, services, and advertising based on aggregated usage patterns.
• Comply with applicable legal obligations.

3. Facebook Pixel & Advertising Tracking

Our website uses the Meta (Facebook) Pixel (Pixel ID: 790543677432135). This is a small piece of code that allows us to:

• Measure the effectiveness of our Facebook and Instagram advertising campaigns.
• Track website events such as page views and form submissions ("Lead" events) in an anonymized, aggregated manner.
• Show relevant ads to people who have previously visited our website (remarketing).

The Meta Pixel may use cookies and similar technologies to recognize your browser across different sessions. Data collected via the Pixel is processed by Meta Platforms, Inc. under Meta's Privacy Policy. You can opt out of interest-based advertising from Meta at any time through your Facebook Ad Preferences.

4. Cookies & Analytics

We use cookies — small text files stored in your browser — to help our website function properly and to understand how visitors use our site. Types of cookies we may use include:

• Essential cookies: Required for the website to function (e.g., form submission handling).
• Analytics cookies: Collected through tools such as Google Analytics to understand traffic patterns, popular pages, and user behavior in aggregate. Google Analytics data is anonymized and does not personally identify you.
• Advertising cookies: Set by the Meta Pixel and similar tools to measure ad performance and enable remarketing.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain website features. To opt out of Google Analytics tracking, you may use the Google Analytics Opt-out Browser Add-on.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We do not share your information with data brokers or marketing companies. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted software platforms that help us operate our business (such as our CRM system, scheduling software, or SMS communication tools). These providers are contractually required to keep your information confidential and use it only to perform services on our behalf.
• Legal requirements: We may disclose your information if required by law, court order, or government regulation, or to protect the safety, rights, or property of our company, customers, or the public.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any such change.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us immediately at (786) 490-6696 if you believe your information has been compromised.

7. Data Retention

We retain your personal information for as long as necessary to provide you with our services, fulfill the purposes described in this policy, and comply with applicable legal obligations. Typically, customer contact and service records are retained for up to 3 years after your last interaction with us, after which they are securely deleted or anonymized.

8. Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of marketing: Opt out of receiving marketing communications from us at any time by calling us or replying "STOP" to any text message.
• Do Not Sell: We do not sell your personal information. No opt-out is necessary for this.

To exercise any of these rights, please contact us using the information provided in the section below. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or financing partner pages). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: